Supporting our customers is not only the key of our success , but it highlights the quality of our service.
For us, products and services have to operate effectively for the benefit of the customer and be an effective tool that will make his work more efficient and will provide him a higher quality of life.
Thus, both during and after delivery of each project, we offer integrated solutions support. Additionally through strategic partnerships, we cover all the requirements that may affect the smooth functioning of our products.
Our goal is to make our customers feel that anytime we're there to give them every possible help. For that reason, we created a powerful support department, which is able to serve 24 hours a day, 7 days a week 365 days a year.
For technical support issues, therefore, our clients can be served through:
- Online information system management problems, leaving a message describing the problem
- Live chat, communicating in writing with our technical department
- Phone and / or via skype
- E-learning platform and learning modules offered
- Authorized remote support (Authorized Remote Support - ARS)
or ask for live support in the client's area.
By any means of support, an Innotech representative will assist you immediately!